SHIPPING POLICY

Last Updated: September 29, 2026

Thank you for shopping with SCENTRIAS. We aim to deliver your fragrances safely, securely, and as quickly as possible. Please review our Shipping Policy before placing your order.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During launches, sales, promotions, or periods of high order volume, processing may take slightly longer.

2. DELIVERY WITHIN PAKISTAN

SCENTRIAS currently delivers orders across Pakistan through trusted courier partners.

Estimated delivery times are:

• Karachi: Approximately 1–3 business days after dispatch.

• Other major cities: Approximately 2–5 business days after dispatch.

• Remote or smaller locations: Approximately 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the customer's location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed at checkout before you complete your order.

SCENTRIAS may occasionally offer free shipping promotions. Any minimum order requirements or other conditions for free shipping will be clearly stated during the promotion.

4. ORDER CONFIRMATION

After placing your order, you will receive an order confirmation using the contact information provided during checkout.

For Cash on Delivery orders, SCENTRIAS may contact you by phone, SMS, WhatsApp, or another available method to confirm your order before dispatch.

Orders that cannot be confirmed may be placed on hold or cancelled.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Tracking updates are controlled by the courier company and may occasionally take some time to appear after dispatch.

6. CORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Complete delivery address

• City

• Active phone number

• Any necessary delivery instructions

SCENTRIAS will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Please contact us as soon as possible if you notice an error in your delivery information.

Once an order has been dispatched, we may not be able to change the delivery address.

7. DELIVERY ATTEMPTS

Courier companies may contact you before delivery.

Please ensure that your phone number remains active and that someone is available to receive the parcel.

If delivery fails because the customer is unavailable, unreachable, refuses the parcel, or provides an incorrect address, the parcel may be returned to SCENTRIAS.

Additional shipping charges may apply if the customer requests the order to be shipped again.

8. DELAYED SHIPMENTS

While we make every effort to deliver orders within the estimated delivery period, occasional delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• Road closures

• Remote delivery locations

• High order volumes

• Technical or logistical issues

• Circumstances beyond our reasonable control

SCENTRIAS cannot guarantee an exact delivery date unless specifically confirmed in writing.

9. DAMAGED PARCELS

We carefully package our perfumes to reduce the risk of damage during transportation.

If your parcel arrives damaged, leaking, broken, or with an incorrect product, please contact SCENTRIAS as soon as possible after receiving the order.

Please keep:

• The original packaging

• Courier packaging

• Product

• Invoice or order information

We may also request clear photographs or an unboxing video showing the condition of the parcel and product so that we can investigate the issue.

Claims regarding damaged or incorrect products will be handled according to our Return & Refund Policy.

10. OPENING PARCELS BEFORE PAYMENT

Whether a parcel can be opened before payment depends on the policy of the courier company.

Unless specifically offered by SCENTRIAS or the courier, customers may be required to accept and pay for Cash on Delivery parcels before opening them.

11. CASH ON DELIVERY

Cash on Delivery may be available for eligible orders and delivery locations within Pakistan.

Customers are requested to place Cash on Delivery orders only if they genuinely intend to receive them.

Repeated refusal of confirmed orders or unsuccessful deliveries may result in SCENTRIAS restricting Cash on Delivery availability for future orders.

12. INTERNATIONAL SHIPPING

At present, international shipping may only be available when specifically announced or arranged by SCENTRIAS.

Because perfumes contain alcohol and may be classified as regulated or restricted goods for air transportation, international shipping availability, charges, and delivery requirements may vary by destination and courier.

Please contact SCENTRIAS before placing an international order.

13. LOST OR MISSING PARCELS

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us promptly.

We will assist you in raising the matter with the relevant courier company.

Courier investigations may require additional time, and resolution will depend on the information provided by the courier and customer.

14. CHANGES OR CANCELLATIONS

If you need to change or cancel an order, please contact SCENTRIAS as soon as possible.

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been handed over to the courier, cancellation or shipping-address changes may no longer be possible.

15. CONTACT US

If you have any questions regarding your order, delivery, or this Shipping Policy, please contact us through the official contact information provided on scentrias.com.

SCENTRIAS
Pakistan
Website: scentrias.com

By placing an order with SCENTRIAS, you acknowledge that you have read and accepted this Shipping Policy.